1. Openness and Transparency

50 Needles Pty Ltd ACN 682 971 302 trading as J3 Advisory (“we”, “us”, or “our”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). By engaging with our services, you consent to the practices described in this Privacy Policy.

2. Personal Information

Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable. The types of personal information we may collect include:

• Full name;

• Address;

• Email address;

• Telephone number(s);

• Date of birth;

• Credit card or billing information;

• Device details such as ID, type, geo-location, and connection data;

• Information about your engagement with our services, including inquiries and survey responses;

• Records of conversations through our help chat function; and

• Any additional information you provide directly or indirectly through our interactions.
  
  

3. Collection of Personal Information

We collect personal information only by lawful and fair means. Information is typically collected directly from you when you:

• Contact us or use our services;

• Participate in surveys or promotions; or

• Interact with us through email, phone, or our website.

We may also collect information from third parties or publicly available sources where relevant and lawful. If you choose to remain anonymous or use a pseudonym, certain services may not be available to you.

4. Use of Personal Information

We use your personal information for the following purposes:

• Providing and improving our advisory services;

• Conducting data analytics to identify inefficiencies and opportunities in your marketing strategies;

• Communicating with you about our services, promotions, and surveys;

• Billing and account management;

• Complying with legal obligations; and

• Any purpose directly related to the above or otherwise agreed upon by you.

  
  

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers engaged to assist with our operations;

• External advisors, auditors, insurers, and legal representatives;

• Entities with whom you have explicitly consented to share your information; and

• Parties as required or authorised by law.

Where possible, we ensure that third parties comply with confidentiality and data protection standards equivalent to our own.

6. Data Deletion

You can request the deletion of your personal information by contacting us. Once requested, we will close your account and permanently delete your data from our systems. Please note:

• Data deletion is irreversible and cannot be retrieved once completed;

• The process may take up to five working days from the date of your request.

  
  

7. Access and Management of Personal Information

You may request access to your personal information or seek corrections by contacting us. If we decline your request, we will provide a written explanation outlining our reasons.

Should you find that any information we hold is inaccurate, incomplete, or outdated, we will promptly correct it upon notification. This service is provided free of charge.

8. Direct Marketing

With your consent, we may send you promotional communications about our services and offerings. You can opt out of receiving these communications by:

• Using the unsubscribe link in the marketing emails; or

• Contacting us directly.

We respect your preferences and will promptly update our systems upon receiving your request.

9. Cross-Border Disclosure

To facilitate our services, we may transfer your personal information to recipients located outside Australia. By engaging with our services, you consent to such cross-border disclosures, understanding that these jurisdictions may not have the same data protection laws as Australia.

10. Security

We implement reasonable measures to safeguard your personal information against misuse, interference, loss, and unauthorised access or disclosure. However, no system is entirely secure, and you provide information at your own risk.

11. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related inquiry or complaint, please contact us:

50 Needles Pty Ltd trading as J3 Advisory
ACN: 682 971 302
Email: Jordan@J3advisory.com.au
Phone: 0404233363
Address:  55 Collins St, Melbourne VIC 3000, Australia

We will respond to your inquiry or complaint within a reasonable timeframe.

12. Amendments

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Privacy Policy on our website. Your continued use of our services constitutes your acceptance of the revised terms.